1. How can I register with NetBet?
To create your NetBet account, please click on the Login button in the upper right corner of the Casino or Sports homepages and then select Sign Up Now. Follow the steps to fill in the registration form. You will then receive a link via email which you'll need to use to validate your registration.
2. Do I need to confirm my personal data?
All the information included in the registration form that you send to NetBet must be accurate and correspond to the information listed on your identification documents. Please note you will need to provide proof of identity and/or an address later on, as this is an industry-standard required by all main regulating bodies.
3. I did not receive the welcome email.
There might be several reasons why the message did not reach your inbox. Please make sure that you have provided the correct email address when creating your NetBet account. The message might have been redirected to your spam folder as a result of activated mailbox filters. Add NetBet to your list of contacts to avoid this. You can learn how to filter your emails in our dedicated section in the Help Centre. Contact our Customer Support team at [email protected] for further assistance.
4. Can I have more than one account on NetBet?
The rules of our site prohibit multiple accounts. Using several different accounts is considered to be against our Terms and Conditions and could lead to the player being suspended and having their account closed. If you have forgotten the username and password of your current player account, please contact our Customer Support team at [email protected]
5. How can I close my NetBet account?
If you are considering closing your account, we offer you different options to limit your player activity. For more information, please visit the Responsible Gambling section of your account. Alternatively, you can always get in touch with our Customer Support team at [email protected] and let them know that you would like to stop playing on our site.
6. I have forgotten my username or password
If you have forgotten your password, we will not be able to retrieve it for you, as we do not store this information. Instead, you will need to set up a new one. All you need to do is click the Login button in the upper right corner of the homepage and then select Forgot your password and follow these steps:
1. Enter your registered email address.
2. Go to your Inbox (if you can’t find our email, make sure you check your spam folder).
3. Click on the link provided in the email.
4. Set up a new password.
7. Can I change the email address associated with my NetBet account?
You can request any changes that you wish to make regarding your player account details by sending an email to our Customer Support team at [email protected]
8. How can I filter NetBet e-mails?
Email Service Providers
The number of legitimate emails from NetBet being automatically deleted or redirected to Spam or Bulk folders is steadily increasing due to new anti-spam filters implemented by software and service providers.
Below are some simple steps for you to follow to ensure that our emails are delivered correctly to your Inbox, including adding NetBet ([email protected]) to your safe list or permitted sender list on your email service provider or anti-spam software.
We try to explain each procedure as accurately as possible, but the buttons and menu options can change. Refer directly to your email to get the exact name of a button or a menu option.
If the mailing is in your Spam folder, check the box next to the mailing and click the "Not Spam" button along the top.
If you are not receiving email you are expecting, there are two things you can do:
Click the arrow next to New and then click “New Group”.
iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address, or its aliases, and moves the mail to your Junk Mail folder.
To indicate that an email message from us isn’t junk:
By default, messages in the Junk folder are deleted after 30 days, so be sure to check it often to whitelist relevant email.
Outlook 2003 or higher:
To add [email protected] of "Safe senders" on Outlook:
The resulting pop-up will say: "The sender of the selected message has been added to your Safe Senders List."
To add [email protected] as a contact:
Windows Live Mail
Further email service providers, clients or Anti-Spam software
If a filter has been applied to the NetBet email redirecting messages to your Bulk or Junk folders, we suggest that you add NetBet to your Address Book and/or Contacts list.
Otherwise, you can try moving NetBet messages to your inbox, or forwarding one of the emails to yourself.
If messages from NetBet continue filtering to your Bulk or Junk folders, contact the technical support team of either your ISP or SPAM filter and ask for the best way to receive future email messages from NetBet.
9. Can I use my email to log in?
Yes, logging into your NetBet account has never been easier! You can now use either your email address or username to log in.
10. Where can I find my NetBet inbox?
Your inbox is in your account menu, which you can easily access by clicking on your name in the upper right corner of the homepage. Then select My Messages in the menu on the left-hand side.
11. Why should I use my NetBet Casino inbox?
You can directly communicate with our Customer Support team without having to access your email account. This is much quicker if you have a question for the Customer Support team or wish to submit any documents.
12. How do I send a message to customer support through the section My messages (dashboard)?
Click on your name, in the upper right corner of the homepage, to access your dashboard. Once you're in the My messages section, simply click on the New message button. Type your subject, your message and attach any file if needed. That's it, click on the Send message and our Customer Support team will respond as soon as possible.
13. Can I send documents from my NetBet inbox?
Absolutely! Just go to your inbox and click on Create message. You can then upload up to three documents up to 20 MB and submit them to us. This is the quickest and safest way to send us documents.
14. Why do I need to verify my account and how can I do it?
At NetBet we rigorously meet industry standards to ensure that we operate in compliance with regulation and to guarantee players enjoy a transparent and secure service. To make full use of NetBet products, you will need to provide us with proof of our identity and address to verify your account. The verification of our players is a mandatory process that enables us to protect minors and investigate fraudulent activity.
We take pride in making our Know Your Customer (KYC) process as smooth as possible for all our users. In most cases, the checks that take place when you open an account with us will include automatic age verification. But we will need additional documents to fully verify your account. To make this a quick and easy process, we have enabled a document uploader in your My Account section that can be found in the upper right corner of the homepage.
You will receive an email or message in your NetBet Inbox when these documents are needed. To make sure you do not miss those emails, do not forget to add our email address ([email protected]) to your safe list or permitted sender list on your email service provider or anti-spam software.
Here are some documents we could request to verify your account:
- Photo ID (National ID card, driving license, Passport), showing your full name, date of birth and expiry date
- Credit cards (front and back) used to deposit, showing the full name, first and last 4 digits and expiry date
- Bank statement, showing your IBAN and BIC number, full name, currency and issuing date (in the last 6 months)
- Utility bill, showing your address, full name and issuing date (in the last 6 months)
If you have any problems uploading your documents, you can email them to our Customer Support team at [email protected] and they will verify them. Please bear in mind your email can only be 25MB or smaller.
In most cases, uploading your documents or sending via email for verification will be enough, but please note that if for any reason we are not able to verify your identity or age, we might ask you to provide further documentation.
Please note: All documents must be legible. We accept the following file formats: PDF, DOC, PPT, JPEG, JPG and BMP.