1. What do I do if I get disconnected playing on NetBet Casino?
If you get disconnected whilst playing on NetBet Casino, contact our Customer Support team via email at [email protected], or you can speak to us on Live Chat or WhatsApp. Before contacting us, make sure the issue is not related to your internet connection or your computer/smartphone. To speed this process up, please ensure you attach a screenshot of the issue, with the date, time, and name of the game you were playing when you were disconnected. We also politely ask that you tell us the amount you bet with and the balance of your account and we will then endeavour to look into this situation as soon as possible.
2. Why can I not place a bet?
Firstly, make sure you have enough money to place your bet. In the interest of preventing gambling addiction and debt, limits can be set on your stake. If a bonus is active on your account and you have no real funds left, you may have to meet certain conditions (such as minimum odds) to place your bet.
3. How do you register with NetBet?
To create your NetBet account, please click on the Login button in the upper right corner of the casino or sports homepages and then select Sign Up Now. Please follow the steps to fill in the registration form. You will then receive a link via email which you'll need to use to validate your registration.
4. How do NetBet Boosts work?
Our NetBet Boosts page will give you all the latest boosts on certain selected markets. You can find more information here.
5. How does Cash Out work?
No matter where you play, you can always win with NetBet. You can use Cash Out on single and accumulator bets on all of your favourite sports. In other words, you have complete control, as you can collect your winnings before the event has finished.
6. How can I use the maximum stake option?
The maximum stake option offers customers a balanced service based on their activity. The feature is only to be used when customers are logged in. It appears on Single, Combo, and System bets. All you need to do is click on the Maximum Stake option to make it automatically appear for the selection(s) you have picked.
7. Why do Combo bets including Asian handicaps produce several bet slips?
If you place a Combo bet which includes one or more Asian Handicaps, several bet slips will be automatically recorded in your betting history. This type of bet, in effect, implies that your stake has been automatically and equally distributed over several bet slips based on the number of selections. For more information about all sports, have a look at the Sport section of the Gaming & Betting area of the Help Centre.
8. How can I see my open bets?
Log in and then click on Open Bets in the top right corner of the Bet Slip on desktop. You can also access your Open Bets section by clicking on the Username button which will trigger your very own My account pop-up. From there you can see all your active bets along with the relevant information (date, type of bet, stake amount, and total odds). On mobile and tablet, tap the Silhouette icon on the top right corner and hit the Betting History tab to get the same data. Alternatively, you can simply click the My Bets icon displayed in the header to access both Open Bets and Betting History sections.
9. How can I place a bet with a stake higher than the maximum authorised?
In some cases, an on-demand link is shown on your Bet Slip. By clicking on this link you can submit a bet with a stake higher than is authorised. Once submitted, your application will be reviewed by one of our traders. Your bet will either be accepted, or our trader will offer you another amount.
10. Are your casino games random?
When playing on the NetBet Casino website, the Random Number Generator (RNG) is linked to our games, and the winnings are completely random. The sole purpose of the RNG is to ensure that gaming servers have enough random numbers for each casino game. NetBet’s main aim is to provide a safe environment for players to have fun and win at one of our many games, which are entirely governed by luck.
11. How do I configure the 'Accept odds changes' feature?
Log in to your NetBet Sport account and select the Settings icon located in the top right of the Bet Slip. Three options will then appear:
The Do not accept any changes option is enabled by default. Customers will need to select the appropriate option to apply the Accept odds change option to their account.
Selecting Accept all odds changes does not require the customer’s confirmation if the odds change prior to bet placement.
Selecting Accept only better odds requires a confirmation from the customer prior to bet placement, if the odds change is not in their favour.
Selecting Do not accept any requires a customer’s confirmation every time the odds change regardless if they increase or decrease.
Once the customer has made their choice, the selected option will be highlighted and the settings screen will close with the Bet Slip once again being displayed.
When there is a change in odds, customers will be notified with the following message within the Bet Slip: Odds have changed, please accept.
Customers who do not wish accept the changes need to simply remove the selection from the Bet Slip by selecting the ‘X’ located in the top right of the Bet Slip.
12. Can I play with my real or bonus balance first?
The bonus system automatically uses any real funds first before moving on to a players bonus amount. However, a player can use both their real and bonus money in a single bet if the total balance amount is wagered.
13. What do I do if a match is postponed or cancelled?
If you have placed a bet on an event (match or competition) that has been cancelled, ends early, or is postponed, it will remain valid provided the event takes place on the same date as originally scheduled. However, if a match is suspended after the outcome of a particular bet is already known (for example - the half-time result market and the match is suspended in the second half), the bet will be settled as usual.
Please see Section 24 of the Terms and Conditions for full details.
14. How can I cancel a bet?
Once a bet is confirmed you can’t cancel it. This rule can be found in the NetBet Terms and Conditions and is valid for all sports betting sites.
15. What are the minimum/maximum stakes?
The minimum stake for pre-live bets is ₦35 (or currency equivalent) and ₦65 for live bets (or currency equivalent). There is no set maximum stake. If you are refused a bet you will be offered an alternative amount.
16. How can I see my bets?
Click on your username in the upper right-hand corner of the homepage and then choose the section Betting History. You will then be able to see a list of all your bets, stakes, and status of each bet.
17. How do I place a bet?
If you are placing a bet from a computer or laptop, make sure that you are logged into your NetBet Sport account. Once you have logged in, choose a sport category from the menu on the left-hand side of the page, pick a league, click on the odds of the event and the bet will be added to your Bet Slip on the right-hand side of the page.
To access more odds and special bets, click on the name of the event (e.g. ‘Manchester United v Liverpool’). Select your bet type within the Bet Slip and finally click on Place Bets to lock down your selection. When you place a bet on a smartphone, once again ensure you are signed in to your NetBet Sport account. Then, choose a sport category or betting option in the menu at the top of the page, pick a league, click on the odds of the event and the bet will be added to your Bet Slip, which will show as a small green icon further down the page. You can always add more selections to your Bet Slip by following the same process. To get access to more odds, click on the name of the event (e.g. ‘Cardiff City vs Reading’). Finally, select your bet type within the Bet Slip and then click on Place Bets to lock down your bet.
18. My question is not in the FAQs
For more information or specific queries which are not mentioned in our FAQs list, you can always get in touch with Customer Support via Live Chat or WhatsApp.