Help Centre

If you have received a bonus by mistake, you can cancel it in your My account section that can be accessed by clicking your name in the upper right corner of the Casino or Sports homepage. Then click the Active bonus option and select your bonus. Please note that if you cancel a bonus, both the bonus and the resulting winnings will be removed.

Once you have opted-in to a promotion, you need to meet all the conditions to receive the bonus. The conditions are listed on the respective promotion page and email. After meeting the conditions, simply go to the Opted-in bonus section that can be found on your My account page and click Claim. The bonus will then be credited immediately into your NetBet account.

Some of our bonuses will require you to opt-in. Simply go to the Available offers section on your My account page to check which bonuses and promotions you are eligible for and click Opt-in on the relevant ones. Failing to opt-in will result in you not being eligible for the bonus even if you meet the conditions for receiving it.
You can only opt-in to one bonus/promotion at a time. If you want to participate in multiple promotions, you would need to complete the one you first opted-in for before being able to opt-in to another. You can always cancel an opt-in to a specific bonus/promotion if you want to opt-in to another one. Simply go to the Opted-in bonus section and cancel your opt-in from there. Then you can opt-in to the promotion/bonus of your choice from the Available offers section.

No. Awarded bonuses are to be played in the casino and a player cannot withdraw the amount corresponding to the bonuses received. However, after the wagering requirements imposed upon a bonus are fulfilled, any player is entitled to withdraw the winnings generated by playing that bonus. Note: Playing in Demo Mode does not count towards any wagering requirement you may have. It is sometimes the case that certain games do not count towards the wagering requirement, or only for a certain percentage of it. Please check Point 7 for more details. Your real money balance and its respective winnings earned while placing real money bets are withdrawable at all times.

If you make a withdrawal request while a bonus is activated and you haven’t yet reached the wagering requirement, both the initial bonus amount and the winnings obtained since the bonus was activated will be deducted from your account. If you have no money left in your cash balance, you must fulfil the bonus requirement in order to request a withdrawal from your account. If a player registers a deposit in order to receive a bonus or to use a reward code and they withdraw the deposit amount, all pending bonuses will be cancelled.

Once you have completed the bonus wagering requirement, your bonus winnings (only amounts that exceed the original bonus value) will be automatically transferred to your real money balance. However, deposit bonuses may come with winnings limitations which determine the maximum amount up to which your bonus balance can be converted to real money. For example: if your bonus balance reaches ₦62,500 after fulfilling wagering conditions but the bonus played was subject to a ₦50,000 winnings cap, only ₦50,000 will be transferred to your real balance and the rest will be permanently removed from your bonus balance. Bonus winning cap should not be confused with any withdrawal limitation: as soon as bonus money is turned to cash, it becomes all yours and there is no limit to the amount you can withdraw.

The total balance displayed in the player account is formed of deposits + bonuses + winnings obtained from playing with the bonuses. You can see your cash balance and bonus balance in the Balance section of your My account page. Funds are taken from balances in the following order: Bonus Winnings (which consist of any winnings gained since the bonus was activated) >> cash balance >> bonus amount. If there are no bonus winnings, funds will be taken first from the cash balance and then the bonus amount.

If you are unsure about your bonus and its wagering requirement, you can check the status in the Bonus/Active bonus section on your My account page or by contacting our Customer Support team.

On some of our games, the bonus balance is not authorised. Therefore, only your cash balance (real money) will be made available for you to bet with when accessing below listed games.

Please refer to the table below for detailed game contributions and exceptions. 

On some of our games, bonus balance is not authorised. Therefore, only your cash balance (real money) will be made available for you to bet with when accessing below listed games.

For the time being, only real money (cash) bets are accepted on mobile games. Thus, your bonus balance cannot be played when you are logged from a mobile device on any of the below-listed providers' games: 1x2, Ainsworth, BetGames TV, ELK, Evolution, IGT, Leander, Pariplay, Play'n GO, Playson, Pragmatic, QuickSpin, Realistic, SGi, Thunderkick, Tom Horn, Light & Wonder, Playson and SGI.

If you wish to unsubscribe from our mailing list, please send an email to [email protected] and our Customer Support team will assist you accordingly.

Only one bonus can be activated at any given time (you can only wager towards one bonus at a time). The bonuses are activated in the order they were issued to the player.

If you have activated a bonus and you accept another one from a different offer, the second bonus will only be visible in your balance after you complete the playthrough of the current bonus or after you cancel it.

If you are eligible for a bonus upon a deposit condition, you must enter the eligible bonus code upon making your deposit. If your deposit is eligible then you will automatically receive the bonus into your NetBet account. Also, please make sure you meet the deposit amount, method, and eligibility period.

Note, eWallet (ie, NETELLER and Skrill) and bank transfer (ie Rapid Transfer) are not eligible for bonuses, and thus a deposit bonus code can not be inserted when depositing through those payment methods nor be manually granted afterward.